Frequently Asked Questions
If you find your question has not been answered below, please contact us for more information.
The unit itself is 800mm (2ft 7.5in) in height.
If you have lost your account password, please visit this page and enter the required information. The system will email you a new email, if you can’t find it in your inbox please check your junk/spam folder. Still having difficulties? Email email@example.com for assistance.
No, our checkout system uses Paypal to handle transactions but you can use this service without creating an account with them. It will accept all major credit cards.
No, our checkout system allows you to purchase your item(s) without registering on www.poovac.com (just leave the ‘Create an account?’ box un-ticked when you pay). By registering an account you do not have to enter your billing and delivery information for each transaction. You will also be able to check the status of your order by logging into the website.
No, we recommend you dispose and replace a full bag with a new one. Emptying and reusing bags will increase the likelihood of contamination.
No, the bags that are supplied for the Poovac are a propriety kind that have been designed specifically for the vacuum. We sell packs of replacement bags in our shop if you need more.
Primarily we deliver within the United Kingdom and the Republic of Ireland. Please email firstname.lastname@example.org for information about delivery to your location.
Delivery costs within mainland UK are free. Please email email@example.com for delivery pricing outside of mainland UK.
The Poovac can also be used as a lightweight leaf blower. All you have to do is remove the suction unit by releasing the clips at the top of the unit.
Absolutely, just remove the suction unit from the top and you can wash it out.
The battery should be back to full charge within 5 hours.
As every dog is different it’s not an exact science. After our field testing we estimate you will need to change the bag at around 3 days of use for a small dog, 1-2 days may be necessary for a larger dog.
Yes, you can leave your Poovac outside. We would recommend that you remove the battery, don’t leave it in direct sunlight and shelter it from the rain.
Our product has many advantages over traditional methods. There is minimal bending over involved in removing pet waste. The other major advantage is with the bag system. The machine and operator will never get contaminated with dog mess.
The Poovac will vacuum up mess from the smallest of dogs (like the Chiwawa) to the largest (such as a Great Dane).
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