Frequently Asked Questions
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If you find your question has not been answered below, please contact us for more information.
How tall is the Poovac?
The unit itself is 800mm (2ft 7.5in) in height.
My account password isn't working.
If your account password is not working, please visit this page and enter the required information. The system will email you a new email, if you can’t find it in your inbox please check your junk/spam folder. Still having difficulties? Email firstname.lastname@example.org for assistance.
I've lost my account password.
If you have lost your account password, please visit this page and enter the required information. The system will email you a new email, if you can’t find it in your inbox please check your junk/spam folder. Still having difficulties? Email email@example.com for assistance.
Do I need Paypal?
No, our checkout system uses Paypal to handle transactions but you can use this service without creating an account with them. It will accept all major credit cards.
Do I need an account?
No, our checkout system allows you to purchase your item(s) without registering on www.poovac.com (just leave the ‘Create an account?’ box un-ticked when you pay). By registering an account you do not have to enter your billing and delivery information for each transaction. You will also be able to check the status of your order by logging into the website.
Can I reuse the bags?
No, we recommend you dispose and replace a full bag with a new one. Emptying and reusing bags will increase the likelihood of contamination.
Can I use a carrier bag or any other type of plastic bag in the Poovac?
No, the bags that are supplied for the Poovac are a propriety kind that have been designed specifically for the vacuum. We sell packs of replacement bags in our shop if you need more.
Do you deliver to my country?
Primarily we deliver within the United Kingdom and the Republic of Ireland. Please email firstname.lastname@example.org for information about delivery to your location.
What are your delivery costs?
Delivery costs within mainland UK are free. Please email email@example.com for delivery pricing outside of mainland UK.
Where can I find the Poovac Manual?
How do I charge the battery?
How do I change the bag?
How do I use the Poovac?
How do I set up the Poovac?
Can I use the Poovac for anything else?
The Poovac can also be used as a lightweight leaf blower. All you have to do is remove the suction unit by releasing the clips at the top of the unit.
Can I wash the unit out?
Absolutely, just remove the suction unit from the top and you can wash it out.
How long does it take to charge?
The battery should be back to full charge within 5 hours.
How much mess will it remove?
As every dog is different it’s not an exact science. After our field testing we estimate you will need to change the bag at around 3 days of use for a small dog, 1-2 days may be necessary for a larger dog.
Can I store the unit outside?
Yes, you can leave your Poovac outside. We would recommend that you remove the battery, don’t leave it in direct sunlight and shelter it from the rain.
Why would I use the Poovac over more traditional methods?
Our product has many advantages over traditional methods. There is minimal bending over involved in removing pet waste. The other major advantage is with the bag system. The machine and operator will never get contaminated with dog mess.
I have a large dog, will it be able to pick-up big mess?
The Poovac will vacuum up mess from the smallest of dogs (like the Chiwawa) to the largest (such as a Great Dane).
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